DSC Issues and Solutions

"Failed to establish connection to the server. Kindly restart the eMSigner"


Suggestions :
1. Stop / Close the eMSigner.
2. Restart the eMSigner as "Run As Administrator" 3. OR Install latest version of eMSigner and run as administrator and try again.




"PAN No verification failed, Please select the valid certificate to sign."


Suggestions :
1. Kindly check PAN Number from DSC Vendor of Applicant is same in DSC.
2. BUY a new DSC if PAN Number is not present in DSC or is wrong.




"Selected certificate is not a PAN based certificate, Please select the valid certificate to sign."


Suggestions :
1. Kindly check PAN Number from DSC Vendor of Applicant is same in DSC.
2. BUY a new Class 3 Digital Signature if PAN Number is not present in DSC or is wrong.




"The DSC you are trying to affix is not registered at the port."


Suggestions :
1. Goto Dashboard and Click "Register / Update DSC".
2. Choose the DSC and Update the same and try again.




"Sorry! Digital Signature Certificate Missing Please plugin the token & click on process to proceed."


Suggestions :
1. Try to Plugout and Plugin USB Token in your PC.
If already Plugin , Check your DSC with below steps : i.Go to Internet Explorer > Internet Options > Content Tab > Certificates. ii. Click on certificate name and click on View Button. iii. Scroll down and go to Key Usage and check “Digital Signature, Non-Repudiation” there. 2. OR Plugout USB Token, Remove certificate from IE and Uninstall & Install the Driver of USB Token and try again.




I am facing the error “This application requires a Java Runtime Environment 1.6.0”. What should I do ?


Suggestions :
If you are facing the this above error while starting the emSigner server, you need to install the java (jre) in your system.
2. Click on "OK" button and it will re-direct you to java.com/en/download. 3. Choose your version and Click on "Download".